TOP DETECTIVES
Privacy Policy
Last updated: 28 October 2026
Who is responsible
Top Detectives, Private Investigation Offices A-M Kazaki Bitsiou, is responsible for the personal data it receives through its own communications with you. Contact address: 61 Stadiou Street, Omonoia Square, Athens, Greece. Telephone: +30 210 324 0222. Mobile: +30 694 433 6565.
Privacy enquiries: info@topdetectives.gr
What this notice covers
This notice covers visiting this website, using an account and making an initial enquiry. An investigation or other professional assignment requires a separate assessment of its purpose, lawful basis, necessary information and confidentiality arrangements. Do not send identity documents, medical information, criminal allegations or detailed information about other people in an initial enquiry.
Website visits and forms
Your browser sends technical information, including your IP address, requested page and browser information, to the server delivering the website. This information is needed to provide the pages and address technical or security problems. No first-party analytics, advertising pixels or automated profiling are currently installed.
Contact and callback forms send the details you enter to our protected enquiry database: your name, contact details, optional message, submission time, language and the page used. Only authorised staff can access the inbox. Message contents and internal notes are encrypted in storage. When an email address is provided, we send a receipt; staff receive a notification linking to the protected inbox. These emails do not include the enquiry message. Form entries are cleared after successful submission and remain in the form if sending fails.
If you create an account, we process your name, email address, language, password hash, verification and recovery records, and session/security information to provide account access and protect the service. Passwords are not stored as readable text. You can request account or enquiry access, correction or deletion using the contact details in this notice.
If you contact us directly, we receive the contact details and information you choose to provide. Please provide only what is needed to explain your request. Without a way to contact you, we may be unable to respond.
Why we process information
We use enquiry details to respond and, when you request our services, take steps before entering into a contract under Article 6(1)(b) GDPR. General correspondence and the secure operation of the website are based on our legitimate interests in communicating with visitors and protecting the service under Article 6(1)(f). Processing required by law is based on Article 6(1)(c). Optional embedded-video activation is based on your consent under Article 6(1)(a).
Recipients and optional video
Enquiry information is intended for the staff handling your request. Communications and hosting providers necessarily handle the data needed to deliver their services. Information may also be disclosed where required by law or necessary to establish, exercise or defend legal claims. We do not sell enquiry information.
The interview connects to YouTube only when you choose to load it. For EEA users, Google identifies Google Ireland Limited as the responsible controller for its services. Google receives connection and playback information and may process it outside the EEA. Its privacy notice explains its purposes, retention, rights and international-transfer arrangements.
Cookie Policy and video controls
Retention
Our published practice for initial enquiries is deletion after receiving and answering the enquiry. Information needed for an agreed assignment, a legal obligation or a legal claim must instead be assessed for that specific purpose and retained only while that purpose requires it. Enquiries are held in the protected administration database. Staff must delete initial enquiries once they have been answered unless a separate justified purpose requires retention; marking a message as archived does not delete it. Technical information is limited to what is needed for delivery, troubleshooting and security; the website does not maintain a browsing-history profile. Google applies its own retention rules to information received when you activate its player.
Your rights
Where the GDPR applies, you may request access, correction, erasure, restriction or portability of your personal data, subject to the conditions for each right. You may object to processing based on legitimate interests. You can withdraw optional-video consent using “Stop and unload video”; withdrawal does not affect earlier lawful processing or erase information already received by Google.
Send rights requests to info@topdetectives.gr. We may need proportionate information to verify your identity. We respond without undue delay and normally within one month; if a permitted extension is necessary, we will explain it within that month. You may complain to the Hellenic Data Protection Authority or the supervisory authority for your habitual residence, workplace or the alleged infringement.
Hellenic Data Protection Authority: complaints
Changes and contact
This notice describes the current website. Any change to data collection, form delivery or tracking requires an updated notice and, where required, a separate consent choice before that processing starts. For questions about this notice or handling your enquiry, use the privacy email above.